"Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park"--

"Superb."—Oliver Burkeman
A challenge to the tyranny of work and a call to reclaim our lives from its clutches.
From the moment we ask children what they want to “be” when they grow up, we exalt the dream job as if it were life’s ultimate objective. Many entangle their identities with their jobs, with predictable damage to happiness, wellbeing, and even professional success.
 
In The Good Enough...

We Can't Talk about That at Work! A Guide for Bold, Inclusive Conversations. Politics, religion, race-we can't talk about topics like these at work, right? But in fact, these conversations are happening all the time, either in real life or virtually via social media. And if they aren't handled effectively, they can become more polarizing and divisive, impacting productivity, engagement, retention, teamwork, and even employees' sense of safety in the...

"A deeply personal call to action for women of color to find power from within and join together in community, advocating for a new corporate environment where we all belong-and are accepted-on our own terms"--

Learn success secrets from original remote work pioneers on the mindset and strategies they developed to build and grow successful organizations from the ground up. With the unprecedented rise in remote work due to the pandemic, many businesses have struggled with how to effectively transition to a distributed format. Meanwhile, companies who had always been remote-first had a unique advantage: a highly scalable set of work processes, a unique communication...

Tap Into Your Natural Introvert Strengths in the Office with Actionable Tips and Advice. Introverts make up one half of the population, and we’re hardwired to thrive—especially in the workplace! However, it’s not uncommon for introverts to feel out of place in the office, where it seems the only ones succeeding are outgoing personalities ready to toot their own horn. Thea Orozco busts that myth, showing how the workplace is truly a setting for...

One of our most distinguished scholars offers a bold new view of the theory and practice of effective management. Named one of the best management books of 2009 by strategy+business magazine, the Toronto Globe, and Mail and Library Journal. Winner of the Axiom gold medal in the leadership category. A half century ago Peter Drucker put management on the map. Leadership has since pushed it off. But "instead of distinguishing managers from leaders,"...

A generations expert and author of When Generations Collide and The M-Factor, teams up with his seventeen-year-old son to introduce the next influential demographic group to join the workforce--Generation Z. At 72.8 million strong, Gen Z (born between 1995 and 2012) is about to make its presence known in the workplace in a major way, and employers need to understand the differences that set them apart. They're radically different than the Millennials,...

The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then...

Difficult employees are by far the worst part of a manager's job. Control freaks. Narcissists. Slackers. Cynics. Their outbursts, irrational demands, gripes, and countless other disruptions need to be dealt with, and you are the unlucky one with that job description. But every manager has to deal with these people. What separates the great managers is their ability to turn them into productive team players. Leading the Unleadable turns this seemingly...