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Get the detailed information you need to tackle vehicle maintenance and repairs. Some of Chilton Library's more popular features include:
- Maintenance and specification tables that provide the unique data you need for each specific vehicle.
- Step-by-step service and repair procedures, and labor estimating tool to help you confidently determine your next move.
- Vacuum diagrams to simplify troubleshooting.
- Wiring diagrams to help explain system operation.
- Close-up photographs and illustrations for visual support.
- ASE test prep quizzes for the most popular certification exams
- A print button which allows you to easily print out what is needed.
Publisher
Gale
Pub. Date
uuuu
Language
English
Description
Gale Presents: Udemy is an online learning platform that provides instruction for adults who want to upskill for a new job, advance in their current profession, or deepen a personal interest. This top collection, curated from courses from Udemy.com and powered by Udemy for Business, gives users access to relevant skills training, helping them achieve success at work and in life. Before enrolling, users can review key information about a course, its...
4) Sales
Publisher
Gale
Pub. Date
uuuu
Language
English
Description
Gale Presents: Udemy is an online learning platform that provides instruction for adults who want to upskill for a new job, advance in their current profession, or deepen a personal interest. This top collection, curated from courses from Udemy.com and powered by Udemy for Business, gives users access to relevant skills training, helping them achieve success at work and in life. Before enrolling, users can review key information about a course, its...
Author
Language
English
Formats
Description
What does it really take to WIN in your business? John Hewitt's no-nonsense personal story will knock you out of your comfort zone and show you how to win in any business you choose. Hewitt has been called annoying, challenging and brilliant-with a fanatical desire to improve and out-give everyone he meets. He competes to win!
Author
Publisher
Morrow
Pub. Date
c1993
Language
English
Description
""Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."" "This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning...
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.
Author
Publisher
Harvard Business Review Press
Pub. Date
[2020]
Language
English
Description
"Twenty years ago, this seminal book on experience innovation by Joseph Pine and James Gilmore explored how savvy companies excel by offering compelling experiences for customers--resulting not only in customer allegiance but also in a more profitable bottom line. Translated into more than fifteen languages, The Experience Economy has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local. In a brand-new...
Author
Language
English
Appears on list
Formats
Description
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book...
15) A Five Star Life
Publisher
Kanopy Streaming
Pub. Date
2015.
Language
Italiano
Description
A Five Star Life is the sophisticated story of one woman's quest for personal and professional fulfillment set against some of the most stunning cities and opulent hotels of the world. Stylish and independent, Irene (Margherita Buy) is a single career woman in her forties with a job to die for. As a luxury hotel critic, she checks into the world's finest establishments incognito to assess their standards, meticulously judging every detail from the...
Publisher
Kanopy Streaming
Pub. Date
2014.
Language
English
Description
This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer service, Materials and programs, Communication, The workplace, and Training. 3 Stars ~ "Drawing on commentary from library directors, staff and trainers, this program counsels viewers in redefining customer service, evaluating materials selection, assessing...
Publisher
Disney Editions
Pub. Date
2011.
Language
English
Description
Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular report destination in the world enjoyed a reputation as a company that sets the bench mark for best business practices. During its twenty-five-year history, Disney Institute has helped thousands of business professionals from virtually every industry worldwide--professionals who come to learn more about the...
Publisher
Library Video Network
Pub. Date
2013.
Language
English
Description
Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library in Delft, The Netherlands, The San Diego County Library, and the Darien Public Library. In the Netherlands, the DOK Library uses creative thinking, multimedia displays, marketing...
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