Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
(eBook)

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Published
AMACOM, 2013.
Status
Available Online

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Format
eBook
Language
English
ISBN
9780814432990

Citations

APA Citation, 7th Edition (style guide)

Renee Evenson., & Renee Evenson|AUTHOR. (2013). Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities . AMACOM.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Renee Evenson and Renee Evenson|AUTHOR. 2013. Powerful Phrases for Dealing With Difficult People: Over 325 Ready-to-Use Words and Phrases for Working With Challenging Personalities. AMACOM.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Renee Evenson and Renee Evenson|AUTHOR. Powerful Phrases for Dealing With Difficult People: Over 325 Ready-to-Use Words and Phrases for Working With Challenging Personalities AMACOM, 2013.

MLA Citation, 9th Edition (style guide)

Renee Evenson, and Renee Evenson|AUTHOR. Powerful Phrases for Dealing With Difficult People: Over 325 Ready-to-Use Words and Phrases for Working With Challenging Personalities AMACOM, 2013.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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Grouped Work ID8a39a99a-13aa-0502-e710-b1b9136cde85-eng
Full titlepowerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities
Authorevenson renee
Grouping Categorybook
Last Update2024-03-23 12:00:06PM
Last Indexed2024-03-27 04:45:45AM

Book Cover Information

Image Sourcehoopla
First LoadedDec 16, 2021
Last UsedMar 6, 2024

Hoopla Extract Information

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    [synopsis] => The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again. 
 
Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:
• Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
• Nonverbal communication skills to back up your words
• Sample dialogues that demonstrate how phrasing improves interactions
• A five-step process for moving from conflict to resolution
• "Why This Works" sections that provide detailed explanations

Button-pushing situations are going to come up today at work--and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!
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