Customer Service Training 101
(eBook)

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Published
AMACOM, 2017.
Status
Available Online

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Format
eBook
Language
English
ISBN
9780814438923

Citations

APA Citation, 7th Edition (style guide)

Renee Evenson., & Renee Evenson|AUTHOR. (2017). Customer Service Training 101 . AMACOM.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Renee Evenson and Renee Evenson|AUTHOR. 2017. Customer Service Training 101. AMACOM.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Renee Evenson and Renee Evenson|AUTHOR. Customer Service Training 101 AMACOM, 2017.

MLA Citation, 9th Edition (style guide)

Renee Evenson, and Renee Evenson|AUTHOR. Customer Service Training 101 AMACOM, 2017.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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Grouping Information

Grouped Work ID984edf45-9f82-766b-5698-9bb7cdd70f91-eng
Full titlecustomer service training 101
Authorevenson renee
Grouping Categorybook
Last Update2024-02-27 17:00:29PM
Last Indexed2024-03-29 04:44:32AM

Book Cover Information

Image Sourcehoopla
First LoadedJul 20, 2022
Last UsedJan 21, 2024

Hoopla Extract Information

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    [synopsis] => If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer. 
 
Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in:
• Creating positive first impressions
• Speaking and writing effectively
• Listening attentively
• Identifying needs
• Making customers feel valued
• Confidently handling customer complaints
• And more

Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking. But poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.
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